1. Introduction
RSVX Group LLC, a New Mexico limited liability company ("Company," "we," "us," or "our"), is committed to protecting the privacy of our website visitors, clients, and business contacts. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at rsvx-group.com or engage with our services.
By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.
2. Information We Collect
Information You Provide Directly. We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and business information when you contact us or engage our services
- Billing and payment information when you purchase our services
- Communications, messages, and correspondence you send to us
- Information provided in service agreements, questionnaires, or onboarding forms
Information Collected Automatically. When you visit our website, we automatically collect certain information, including:
- IP address, browser type and version, operating system, and device information
- Pages visited, time spent on pages, referring URL, and navigation patterns
- Date and time of access
Tracking Technologies. We use cookies and similar technologies, including the Meta Pixel, to collect information about your browsing activity. The Meta Pixel helps us measure the effectiveness of our advertising, understand user actions on our website, and deliver targeted advertisements. For more information about cookies, please see our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information, including confirmations and invoices
- To communicate with you about our services, respond to inquiries, and provide customer support
- To send marketing and promotional communications (with your consent where required)
- To measure and analyze the effectiveness of our advertising and marketing campaigns
- To deliver targeted advertising through platforms such as Meta
- To detect, prevent, and address technical issues, fraud, or security concerns
- To comply with legal obligations and enforce our terms and policies
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
- Payment processors: We use third-party payment processors (such as Stripe and PayPal) to process payments. These processors have their own privacy policies governing the use of your payment information.
- Advertising platforms: We share data with advertising platforms (such as Meta) through tools like the Meta Pixel to measure ad performance and deliver targeted advertisements.
- Analytics providers: We use analytics services to help us understand how our website is used and to improve our services.
- Service providers: We may engage third-party companies to perform services on our behalf, such as email delivery, hosting, and data storage.
- Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
For client engagement data, we generally retain records for a minimum of seven (7) years following the completion of services, in accordance with applicable tax and business record-keeping requirements.
6. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
California Residents (CCPA/CPRA). If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell
- Request deletion of your personal information
- Opt out of the sale or sharing of your personal information
- Correct inaccurate personal information
- Limit the use and disclosure of sensitive personal information
- Not be discriminated against for exercising your privacy rights
European Economic Area Residents (GDPR). If you are located in the EU/EEA, you have the right to:
- Access, rectify, or erase your personal data
- Restrict or object to the processing of your personal data
- Data portability
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a supervisory authority
Canadian Residents (PIPEDA). If you are a Canadian resident, you have the right to access your personal information held by us and to challenge its accuracy. You may also withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the information provided in the Contact section below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete such information.
9. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
RSVX Group LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States